Concerned about a Child?
Last updated: 04/05/2020
All referrals for children or young people living in the Royal Borough should be sent to MASH@achievingforchildren.org.uk or you can call on 01628 683150.
Please find attached the Safeguarding referral form which you can download. Once completed you must send it back to MASH@achievingforchildren.org.uk
You can also phone the contact centre for the Council area in which the child or young person lives.
About the Multi Agency Safeguarding Hub (MASH) in Windsor and Maidenhead
The Multi-Agency Safeguarding Hub (MASH) is the single point of contact for all safeguarding and wellbeing concerns regarding children and young people in Royal Borough Windsor and Maidenhead.
We are committed to ensuring that all children and young people with additional needs are identified early. We ensure information is shared effectively between different agencies, offering advice and guidance and referring children, young people and their families to services that can help them.
The MASH is designed to meet the two key principles of effective safeguarding as defined by Working Together 2018
- Safeguarding is everyone’s responsibility: for services to be effective each professional and organisation should play their full part; and
- A child-centred approach: for services to be effective they should be based on a clear understanding of the needs and views of children.
Support provided through the MASH includes:
- Providing professional with consultation and support
- Making referrals to partner agencies
- Access to Early Help Services within AfC
- Making referrals to Children’s Social Care Services
About the team
The MASH is a multi agency team, managed by Achieving for Children, made up of different professionals with different areas of expertise who work together to assess, decide and coordinate how best to support children, young people and their families were there are concerns.
- Access Officers receive your calls and can provide information, advice and signpost.
- Social Workers assess the needs or concerns raised about a child or young person.
- Police Officers assess information and notifications about children and young people coming to the attention of the Police.
- Health Visitor advises on the developmental needs of children under 5 with additional needs that are referred to the SPA to ensure they receive the most appropriate support.
What happens when you contact the MASH
When the MASH is contacted about a child or young person they will decide within 24 hours about what action should be taken next.
To help the team make an informed decision they may contact you or other agencies for further information.
The MASH will feedback to the person who initially made contact with the MASH within 72 hours to let them know of their decision and the next steps.
For more information about Single Point of Access and information from the Multi Agency Safeguarding Hub please click here
Early Help and Intervention
Achieving for Children delivers a wide range of well coordinated early help services, which are improving outcomes for children and families. The single point of access (SPA) and the multi-agency safeguarding hub (MASH) provide a timely and effective response to contacts and referrals
The early help team can provide support and ensure:
- Parents and our partner agencies know what services are available and
- How to access them;
- Children and young people receive the right support at the right time;
- And as their circumstances change, the step up and step down process happens efficiently and without children falling through cracks in the system.
To find out more information about the Early help services and who you need to contact please download the Early Help Services Booklet.
To make a referral please download the Early Help Referral Form and for any Early Help enquiries please call 07783658672
You can also view the Early Help Pathway service document to understand the Pathway to Access Children’s Services Early Help & Safeguarding.
Early Help Family Assessment request for service
Early Help Strategy 2019 – 2023
RBWM Early Help Strategy 2019 2023 F PDF [2 MB]
AfC RMWM Family Friendly Guide to Early Help PDF [13 MB]